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Self-service terminals (SSTs) and devices for banking and financial services, public transport, tourism and cultural heritage, e-government

"Come and get involved" The number and types of self-service terminals (SSTs) and associated devices has rapidly grown in recent years and is likely to continue to do so in the near future.  If the cost of employing people remains high in comparison to the cost of deploying terminals, it is likely that the range of terminals in use will continue to increase.  In some areas, such as public telephony, they may be replaced by personal devices, such as mobile phones, but this is more than made up by the range of new applications. SSTs are now very well established and emerge in many areas. Out of this wide range of application areas we will focus on

  •   Banking and finance
  • eGovernment and voting
  • Transport
  • Tourism and cultural heritage
Addressing the eAccessibility  of SSTs so far has been a very piecemeal process. Standards from other areas (e.g. keyboard layout, tactile markers) have been used to guide the development of accessible SSTs.   Developers of hardware and software have made attempts at accessibility on an ad hoc basis.  Only two developments have specifically addressed the general problem of the eAccessibility have emerged so far:
  •   EZ ®Access  from the Trace Center in the USA – a proposal for a standard set of interface enhancements to SSTs
  • The guidelines for the design of accessible public access terminals from the Centre for Excellence in Universal Design in Ireland  

  A new law implementing the rights of disabled travellers Regulation (EC) No 1107/2006 of the European Parliament and of the Council of 5 July 2006, regulates the rights of disabled persons and persons with reduced mobility when travelling by air . This law comes into effect in two parts:

  • July 2007 implementation of Regulation (EC) No 1107/2006
  • July 2008 implementation of Regulation (EC) No 1107/2006
European Commission ICT Policy Support Programme Seventh Framework Programme

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Upcoming events

  • Independence through Personalised Technology(3 days)
  • Reatech Italia, Milan Italy(5 days)
  • Smart Cities Annual Conference 2013(18 days)
  • M-enabling Summit Conference and Showcase 2013, Washington DC USA(19 days)
  • Future Publishing and Accessibility, Copenhagen Danemark(26 days)
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